Privacy Policy

We may collect personal information that you voluntarily provide to us when you:

• Sign up for our services
• Contact us through our website

The types of personal information we collect include:

• Name
• Email address
• Google Photo

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Notifying you about changes to our services
• Responding to your inquiries and requests

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

The companies that handle information for us are listed in section 09.

Media that students submit through NavEd Lessons (photos, videos, and teacher feedback attachments) is retained only while needed for the student's active enrollment. When a student leaves a school, their submitted media files are permanently deleted (a hard delete from our storage) about 12 months afterward. School administrators may also delete a student's media sooner. Full details are in our Terms of Service.

Lesson Materials a Teacher Attaches

This hard-delete guarantee covers work a student submits. It does not cover the files, links, and videos a teacher attaches to a lesson as course material. When a teacher removes one of those from a lesson, it disappears from the lesson right away, but today the underlying file is not deleted from our storage. We keep it, no longer linked to any lesson, so a teacher who removed the wrong one by mistake can get it back. If a school needs one of these files permanently removed from our storage, contact us at [email protected] and we will remove it by hand.

We take reasonable measures to protect the confidentiality and security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

We may use cookies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of the site.

NavEd uses Google Analytics 4 (GA4) to understand how our platform is used. This helps us improve features, identify issues, and make data-driven product decisions.

What We Track

• Feature usage: Which pages and features you access (e.g., gradebook, attendance)
• Navigation patterns: How you move through the platform
• Error encounters: When you see error pages so we can fix issues
• Session information: How long you use the platform

What We Do NOT Track

• Personal information: Your name, email, or contact details are never sent to analytics
• Student data: Grades, attendance records, and student information are never tracked
• Content you enter: Messages, notes, comments, and form submissions are not tracked
• Search terms: What you search for is not recorded

Privacy Protections

• IP Anonymization: Your IP address is anonymized before being stored
• No Advertising: Google Signals and ad personalization are disabled
• School Anonymization: Your school is identified only by an anonymous hash, not by name
• URL Sanitization: Any IDs or names in URLs are removed before tracking

Opt Out

Data Retention

Analytics data is retained for 14 months, after which it is automatically deleted.

Third-Party Access

Analytics data is processed by Google Analytics. We do not sell it. Our public website pages also use Ahrefs Web Analytics to count visits. Ahrefs does not run inside the signed-in app, and the Opt Out button above does not turn it off. Both are listed in section 09. Access to the analytics dashboards is limited to NavEd's development team.

We may share your contact information (such as email address and name) with third-party advertising platforms, including Google Ads, to:

• Show you relevant advertisements about our services on third-party platforms
• Reach potential customers with similar interests to our existing users
• Measure the effectiveness of our advertising campaigns

What Information May Be Shared

• School administrators and staff: Email address, first name, last name
• Trial signups: Email address

What Is NOT Shared for Advertising

• Student information: Never shared for advertising purposes
• Parent information: Never shared for advertising purposes
• Educational records: Grades, attendance, and academic data are never shared

Opt Out of Marketing

You may opt out of having your information used for advertising purposes by contacting us at [email protected]. Opting out does not affect your access to NavEd services.

These are the companies that help run NavEd, what each one does for us, and where your information is kept. We do not use student or parent information for advertising. The staff contact details used in advertising are described in section 08.

Each company is marked by whether it can see student information.

Q1Where is it stored?

• App and databaseRailway, Virginia, United States
• Uploaded filesTigris, through Railway, Washington, D.C., United States
• Error reportsSentry, United States
• EmailBrevo, European Union
• Email for schools that require US-only emailResend, United States

Q2Who handles it all the time?

RailwayHosting and databaseSees student data

WhereVirginia, United States

WhenAll the time.

TigrisFile storage, through RailwaySees student data

WhereWashington, D.C., United States

WhenWhenever a file is uploaded or opened.

CloudflareSecurity and delivery for our websiteSees student data

WhenEvery visit to nav.education passes through it.

BrevoEmail deliverySees student data

WhereEuropean Union

WhenWhen NavEd sends an email, except for schools that require their email to stay in the United States.

SentryError reportsSees student data

WhereUnited States

WhenWhen something on the site breaks.

Google AnalyticsAnonymous usage statisticsNo student data

WhenOn every page, unless you opt out in section 07.

AhrefsWebsite statistics on our public pages onlyNo student data

WhenOn our public website pages only, never inside the signed-in app. The Opt Out button in section 07 does not turn it off.

Q3Who handles it only sometimes?

StripePaymentsSees student data

WhenOnly when a school pays for NavEd or collects payments through it.

GoogleSign in with GoogleSees student data

WhenOnly when someone chooses to sign in with Google.

AI providers: Anthropic and OpenAIAI featuresOnly if someone types it inOnly if typed in

WhenOnly when someone uses an AI feature and your school has AI turned on. AI is off for students and parents unless the school turns it on.

LinearFeedback you send usSees student data

WhenWhen a student sends us feedback, their name and email go with it. Feedback from staff and administrators carries their details instead.

SlackAccount notices and free tool sign-upsSees student data

WhenNotices about a school's account and billing carry staff and administrator details only. When someone enters grades in our free transcript tool, the student's name they typed goes to Slack.

Google AdsAdvertising, staff contact details onlyNo student data

WhenAs described in section 08. Never student or parent information.

CalendlyBooking a call with us, on public pagesNo student data

WhenOnly on our public website pages, and only when someone books a call.

Google reCAPTCHASpam check on our contact formNo student data

WhenOnly when someone uses our contact form.

ResendEmail delivery from US serversSees student data

WhereUnited States

WhenOnly for schools that require their email to stay in the United States.

Fonts and code libraries load from public networks, which see the visitor's IP address. They never receive school data.

Schools that sign a data agreement with us get the full details: contacts, exact data, and how each service is used.

If this list changes, section 10 says how you will hear about it.

We may update this Privacy Policy. When we add a company to the list in section 09, or replace one, and that company will receive school data, we will email school administrators at least 30 days before the change takes effect. If a company has to be replaced sooner because it is shutting down, has a security problem, or the law requires it, we will email administrators as soon as we can. Other edits, such as fixing wording, take effect when we post them. The date at the top shows when this page last changed. If a school has a concern about a change, write to [email protected] before the date and we will talk it through.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].